UX Design • Prototyping

In-cabin calls

I led 0-1 designs for support experiences in the Uber app and in-car tablets in preparation for a partnership with Motional. I facilitated workshops, design sprints, and collaborated with User Researchers, Product Managers, and Engineers to create MVP designs and a future vision for support in autonomous vehicles.

Mobility technology is evolving at an exponential pace. With the rapid rise of autonomous vehicles, we face new challenges. In this fast-moving landscape, how do we design experiences that foster trust while keeping pace with innovation?

The way we move has changed overtime…

I set to better understand this problem area with my product partners through leading workshops and in-car research!

Context

Passengers in AVs require quick, intuitive access to support, whether for inquiries or emergencies. We needed to design a seamless support experience that worked in both the vehicle and on mobile, ensuring consistency, simplicity, and accessibility.

Problem

Passengers in autonomous vehicles lack a driver to assist with issues or emergencies, creating a gap in safety and trust.

Opportunity

Solution

By addressing passengers' concerns around trust, safety, and ease of use, we can enhance user confidence in autonomous vehicles, ensuring they feel secure and supported throughout their journey. There is also potential to create a cohesive, integrated system that bridges in-cabin and mobile support, making assistance accessible anytime and anywhere.

Well designed feedback loops fueled by data to inspire change!

Passengers can interact with live support when they are outside the vehicle or during their journey, using a mobile app?

Next

Designing safer driving experiences — Mobile